RETURN AND REFUND POLICIES

RETURN AND REFUND POLICIES

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.

Refunds (if applicable)
Once we receive and inspect your return, we'll send you an email to notify you that we've received your returned item. We'll also notify you if your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.

If you've done all of the above and still haven't received your refund, you can contact us at info@lacasadeljiujitsu.com.

Changes
We only replace items if they are defective or damaged from the factory. If you need to exchange it for the same item, please email us at info@lacasadeljiujitsu.com with a photo of the defect.

You are responsible for returning shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item over $30,000, it is recommended that you use a trackable shipping service or purchase shipping insurance.